FAQ

How long until my retail order arrives? 

-It takes about 3-5 business days.


Do you accept returns? 

-Yes we do but after 14 days of purchased date, we no longer accept returns.


Do I pay for shipping return?

-If we made a mistake on your order we will pay for the shipping costs.


How do I add my name on the products?

-You have to click 'Add Custom Text' then type in your name.


Can I get a refund if I added my name on the products I purchased?

-Sorry, we don't offer refund if you add your name on the products since we can't resale the products if it have your name on it.


Do you offer custom printing on these products?

-Yes we do, please fill out the custom order form or give us a call at 1-844-244-1682.


If I don't have a company logo, can you design my company a logo?

-Yes, we have in house graphic designers that can help you create a logo for your company. Give us a call or e-mail us to help you with your company logo.


How long does custom printing take?

-It all depends on how fast you approve your artwork. Your custom order won't be sent into production until your artwork is approved.


When can I expect to have my custom order done after artwork is approved?

-After you approve your artwork and it's sent into production. It take about 3-7 business days until your order is completed and ready for pick up or shipped out. 


How long does it take my custom order to arrive by shipping? 

-It takes 3-5 business days, tracking number will be e-mailed to the e-mail you provided us.


How do I place an order?

-You can fill out our custom order form, give us a call or e-mail us.


Do I have to deposit to get my custom order started?

-Yes, a 40% deposit is required to begin your custom order, unless special arrangements have been made in advance. After your orders are done, we'll e-mail you and give you a call. When you pick up your order or when it's ready for shipment, you'll pay the remaining balance.


Is there a refund for custom printing?

-Sorry, there is no refund for custom designed apparels since it's made for your company needs unless we made a mistake on your design that was not approved by you on the mock up's.


If i'm local, can I stop by the shop & speak with a manager about my custom order needs?

-Yes, you can stop by our shop anytime during our business hours & speak with us. 


Is there a minimum order?

-Yes, our minimum is 24 pc's or more. 


What are the fee's if I want to do custom printing?

-Artwork fee; based on how complex your logo is. Our in house graphic designer charge anywhere from $35.00 - $175.00. 

Setup Fee (Screens); based on how many colors in your artwork. We charge $25.00 per screen.